When building your business, no matter what market you’re in, your phone system is the last thing you want to stress about. In fact, I’d be so bold as to say you don’t even have the time to stress about it. This was the case of the Jive founders. Jive began when John Pope, CEO of Jive, and five other individuals— who were working at three different companies—didn’t want to pay a pretty penny for an on-premise phone system. And do you blame them? When building, expanding, or upgrading your business, the last thing you want to stress about is […]
“The customer is always right.” You’ve heard it before. But if you’ve ever talked to an angry customer who–because of user error–has condemned your company’s product and has taken up a personal vendetta against every employee at your company, then you’d probably have a tough time saying “the customer is always right” with a straight face. Ultimately, though, whether your customers are justified in their complaints or not, they form the lifeblood of your company, and you would be nothing without them. You should be in the business of keeping customers happy not only because you want them to continue […]
Seriously. Vader probably had Jive. All the signs are there. Video chat, multiple locations, custom sound files—plus you never see him manage it. And you know Vader would never have had a direct line to get to him—it would have been an auto-attendant set up to screen his calls. Darth has always struck me as the type that would want control of his system. I mean, he could have one of his commanders manage it for him, but I’d hate to see that guy get choked if he messes it up. You may not think you relate to Darth Vader. […]
Take a seat at Jive’s booth, opening April 3 at the CASBO conference in the Sacramento Convention Center, to learn more about Jive’s E-Rate eligible, enterprise-grade Hosted VoIP and Unified Communications that can move your district or school’s telecommunications to the cloud.
Phones are an interesting business. It’s the one business technology that people seem to almost want to be boring. In fact, if you can think of a way to make phones or PBX management more boring, there are some competitors who would likely be interested in talking with you. On the other hand, if you like technologies to be intuitive, rich, pretty, and even—dare I say it—fun, then pause your game of fruit ninja and check this out. With any other phone system, you decide how a phone call routes with either a drop-down menu, an automatic default, or a […]